Engineering happiness: bridging the gap between developers and customers

So you have created a plugin or a theme for WordPress. Awesome! It doesn’t stop there. We will discuss why great support matters and give you simple ways to get a reputation for excellent support without increasing your time or effort.

Palestrante

Sobre karenalma

I've been part of the WordPress community since 2010, when I co-founded the Albuquerque WordPress meetup and co-organized the first-ever WordCamp Albuquerque. Over the years I co-organized four WordCamps in Albuquerque and spoke at events from Buenos Aires to Rio de Janeiro to Phoenix, in both English and Spanish, including an early WordPress for Kids session in Albuquerque that I'm still a little proud of. I spent the better part of a decade at Automattic building the company's Talent Acquisition function from the ground up, and somewhere in there, life got full: family, work, etc. Now I'm back, still at Automattic and stepping into the role of Head of Operations and Events for the WordPress Project and genuinely glad to be here. I have a deep love and respect for this community and a lot of energy to pitch in and help make WordPress!